PRIVACY POLICY
Last updated April 17, 2026
This Privacy Notice for SquadHQ (doing business as SquadHQ) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at www.squadhq.online or any website of ours that links to this Privacy Notice
- Download and use our mobile application (SquadHQ), or any other application of ours that links to this Privacy Notice
- Use SquadHQ. SquadHQ is a software-as-a-service (SaaS) web application that provides team management and statistics tracking tools for amateur, recreational, and semi-professional soccer teams. The platform enables team owners and managers to create and manage team rosters, log match results and individual player statistics (including goals, assists, and cards), visualise team formations, schedule upcoming fixtures, and track player attendance and availability. Players can create accounts, link themselves to their roster entry, and manage their own availability for upcoming games. The service supports multiple teams and seasonal data tracking, role-based access control (owner, editor, viewer), team sharing via invite links, and AI-powered performance analysis. SquadHQ collects user account information (name and email address) and team-related data entered by users, which is stored securely and never sold to third parties.
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@squadhq.online.
SUMMARY OF KEY POINTS
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes only with your prior explicit consent.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by visiting contact@squadhq.online, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect may include: names, email addresses, usernames, passwords, contact or authentication data, debit/credit card numbers, billing addresses, paypal.
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Stripe. You may find their privacy notice at https://stripe.com/privacy.
Application Data. If you use our application(s), we also may collect the following information:
- Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out, you may turn them off in your device's settings.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries/offer support to users.
- To send administrative information to you — details about our products and services, changes to our terms and policies.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user communications.
- To request feedback.
- To send you marketing and promotional communications (in accordance with your marketing preferences — you can opt out at any time).
- To protect our Services — fraud monitoring and prevention.
- To identify usage trends.
- To save or protect an individual's vital interest.
- Other Ways. To generate personalized performance analytics and visualize team formations using manually inputted match data.
- Sports Performance Analytics and AI Model Refinement. Processing manually entered soccer statistics (goals, assists, formations) to generate tactical insights and improve the accuracy of our AI-driven performance models.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
If you are located in the EU or UK, this section applies to you.
The GDPR and UK GDPR require us to explain the valid legal bases we rely on to process your personal information:
- Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract. We may process your personal information when necessary to fulfill our contractual obligations to you.
- Legitimate Interests. We may process your information when it is reasonably necessary to achieve our legitimate business interests.
- Legal Obligations. We may process your information where necessary for compliance with our legal obligations.
- Vital Interests. We may process your information where necessary to protect your vital interests or the vital interests of a third party.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (express consent) or where your permission can be inferred (implied consent). You can withdraw your consent at any time.
In Short: We may share information in specific situations described in this section.
- Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Other Users. When you share personal information or otherwise interact with public areas of the Services, such personal information may be viewed by other team members within the Services.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://squadhq.online/cookie-policy.
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer AI Products through third-party service providers ("AI Service Providers"), including Anthropic. Your input, output, and personal information will be shared with and processed by these AI Service Providers. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products are designed for: AI insights.
All personal information processed using our AI Products is handled in line with our Privacy Notice. To opt out, contact us using the contact information provided.
7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law, including by using the European Commission's Standard Contractual Clauses.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to minors.
SquadHQ is strictly intended for users who are at least 18 years of age. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 18 ("Minors"). By creating an account or using the platform, you represent and warrant that you are an adult of legal age. Minors are prohibited from registering for an account or providing any personal information, such as names or email addresses, to the platform.
We recognize that SquadHQ allows users to manually input soccer statistics, including goals, assists, and player names. Users are strictly prohibited from inputting the names or identifying information of Minors into the platform. If you are inputting data on behalf of a team or squad, you represent that all players listed are 18 years of age or older. SquadHQ assumes no liability for match data entered regarding Minors in violation of this policy.
If we become aware that personal information of a Minor has been collected without verified parental consent, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and believe your child's information has been entered into SquadHQ, please contact us at contact@squadhq.online so we can perform a permanent deletion of the record.
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as the EEA, UK, Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. You can make such a request by contacting us at contact@squadhq.online.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings and update your user account.
- Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. For further information, please see our Cookie Notice: https://squadhq.online/cookie-policy.
If you have questions or comments about your privacy rights, you may email us at contact@squadhq.online.
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you.
Categories of Personal Information We Collect
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics | Gender, age, date of birth, race and ethnicity, national origin, marital status | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data | NO |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings | NO |
| I. Professional or employment-related information | Business contact details, job title, work history | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn to create a profile about an individual's preferences and characteristics | NO |
| L. Sensitive personal Information | NO |
We will use and retain the collected personal information as needed to provide the Services or for as long as the user has an account with us.
Your Rights
You have rights under certain US state data protection laws, including: Right to know, Right to access, Right to correct inaccuracies, Right to request deletion, Right to obtain a copy, Right to non-discrimination, and Right to opt out of targeted advertising or sale of personal data.
How to Exercise Your Rights
To exercise these rights, you can contact us by visiting contact@squadhq.online or by emailing us at contact@squadhq.online.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at contact@squadhq.online. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. Please submit your request in writing using the contact details in the section below.
14. ACCURACY OF AI-GENERATED INSIGHTS AND USER RESPONSIBILITY
SquadHQ provides sports performance insights and tactical visualizations generated by artificial intelligence based on user-inputted data. These insights are for informational and entertainment purposes only. While we strive for accuracy, SquadHQ does not guarantee the precision of AI-generated analysis. Users acknowledge that:
- AI outputs are dependent on the quality of manual data entry
- Tactical suggestions do not account for real-time physical conditions, weather, or player health
- Users are solely responsible for any decisions made or actions taken based on the app's analysis. SquadHQ is not liable for match outcomes, injuries, or any tactical failures resulting from the use of our services.
15. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at contact@squadhq.online or contact us by post at:
SquadHQ LLC
221 Main St, STE N
Nashua, NH 03060
United States
221 Main St, STE N
Nashua, NH 03060
United States
17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please contact us at: contact@squadhq.online.
This Privacy Policy was created using Termly's Privacy Policy Generator.